FREQUENTLY ASKED QUESTIONS
Q. How often do I receive a water bill?
A. Your water meter is read, on approximately the 25th of each month and we bill monthly. You should receive a bill the beginning of each month.
Q. Is my sewer bill a separate bill?
A. Your sewer bill is not from CTPWD. If you have any questions concerning your sewer or sewer bill, contact the Village of Germantown Hills Wastewater Treatment at 216 Holland Rd., or 383-2209.
PLEASE NOTE - In accordance with Illinois law, the Village of Germantown Hills can request Caterpillar Trail to shut off water service to customers with delinquent sewer accounts.
Click here to see the ordinance regarding this issue.
Q. How hard is the water?
A. Water hardness is 17-18 grains per gallon.
***With the operation of the new Water Treatment Plant and
lime softening process, the hardness is now 5-7 grains per gallon.
Q. How much does water cost?
A.Check the Rate Page for current rates and ordinances.
Q. Why are hydrants flushed?
A. Hydrant flushing of public water supplies is conducted twice a year in April/May and September/October. The purpose of flushing is to clean out any sediments that accumulate in the water main pipeline and to maintain chlorine in the system for disinfections. The time it takes to flush a fire hydrant varies from location to location depending on the length of water main to be flushed. Generally 15 to 30 minutes does the job. Residents will sometimes notice a slight discoloration of the water after flushing has occurred. The discoloration will dissipate after a short period of time and is not harmful. It is recommended that residents not do laundry on the day that flushing is conducted in their area.
Q. What are the rules and regulations of CTPWD?
A. Click here to see the current Use Ordinance in effect.
If you have any in-ground irrigation system
click here to see the Ordinance regarding the requirement
of the Illinois Environmental Protection Agency.
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